- Orders are processed within 24 hours of the time they are placed.
- Most orders are shipped USPS.
- While we do offer 2-day express shipping, addresses in remote areas can sometimes take three days.
- You will receive a tracking number via email once your order has shipped.
- Orders are processed through an offsite warehouse and can take 1-3 days to process and additional time to ship
- ALL Online Exclusive items will let you know estimated shipping time in the description of the product
- A handful of our Online Exclusive items will ship from overseas and can take 2-3 weeks. The product description will let you know if your are purchasing an overseas item.
- What if I'm purchasing an online exclusive And an item from the regular section of the site? The item from the regular section of the site with ship and process in our normal time frame that you choose at check out (see Domestic Shipping above) and the Online Exclusive item will process as noted in the description. Just choose your preferred shipping method for your regular ZOË item and we'll take care of the rest!
- International orders are shipped USPS
- There is a flat rate fee of $20 USD when shipping to: Australia, Canada, Europe, Mexico, New Zealand and the U.K. Any other countries have a flat rate fee of $30 USD
- Tariffs, customs/import fees, additional taxes and the like are the international customer's responsibility and are not included in the total price of your order.